Frequently Asked Questions
Everything you need to know about our laser engraving technology and orders.
What is the typical shipping timeframe for xTool machines?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location and the specific warehouse stock.
Do you offer a warranty on laser engravers?
Yes, we provide a 12-month limited warranty on our main machines and a 6-month warranty on consumable parts like laser modules and tubes.
What is your return policy for electronics?
We offer a 30-day return policy. Items must be in their original packaging and in like-new condition to qualify for a full refund.
Which software is compatible with xTool devices?
Our machines are fully compatible with our proprietary xTool Creative Space (XCS) software, and most models also support LightBurn for advanced engraving features.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Affirm to help you get started with your creative projects sooner.
Are your machines safe for home use?
Safety is our priority. Our enclosed models feature fire detection, auto-stop sensors, and Class 1 laser safety ratings to ensure a secure environment for hobbyists and professionals alike.